Role: Technicien de support aux ventes internes / Technical sales support- Inside sales

Department: Inside Sales

Job Status: Full-Time | onsite with flexibility of remote afterwards

Reports To: Directeur des ventes internes / Manager - Inside Sales

Travel Required: 10%

Work Schedule: Monday to Friday | 37.5 hours per week

Location: Vaudreuil Dorion, QC

Salary: 70,000 to 80,000 CAD + flexibility for strong experience

About the Company

Our confidential client operates in the industrial manufacturing sector, specializing in high performance compressors and blowers used in environmental and municipal infrastructure across Canada. Their global engineering backbone has been building industrial equipment for over a century, while the Canadian division operates with a small, collaborative and hands-on team. This is not a startup. This is not chaotic. This is a stable, engineering driven environment with a supportive leadership style and long term opportunity. The inside sales technical team is small, approximately four professionals, working closely with outside sales, service teams and engineering. The vibe is professional, respectful and practical. No micromanagement. No politics. Just solid technical work and collaboration.

Why This Role Exists

The team is growing! This is an expansion role to support increasing project demand and quotation volume. The position sits in the technical back office inside sales group. It supports revenue but does not carry individual sales quotas. It is a resource driven team that enables projects to move forward. This is technical sales engineering. You are not designing equipment from scratch. You are selecting, configuring and supporting solutions that will be sold. Over time, this role becomes customer facing.

Responsibilities

• Support the sales managers and representatives with review of specifications, equipment selection, pricing, and proposal preparation.
• Present differentiating technologies, products, and support services to existing and new customers.
• Be a resource and point of contact for customers by providing technical knowledge expertise and documentation regarding company equipment and systems.
• Support project and account managers with product knowledge to satisfy customer needs.
• Interact professionally with company sales, project management, engineering, procurement, and customer support personnel regarding specific equipment, customers, and projects.
• Understand and address the customer's technical specifications with internal equipment datasheets, understanding stakeholder concerns as well as equipment, application and project risks.
• Provide the best possible “Customer Value + company Solution” that is safe, efficient, reliable, and profitable for the client as well as for company.
• Build long-term customer relationships through management and interpretation of their needs.
• Support the development of sales strategies for new products.
• Provide technical selling support and product applications support.
• Develop process improvement initiatives to better support the Canadian market and the company team. Report any situation that could lead to a harmful, dangerous, or hostile environment to your immediate supervisor.

Experience

• Postsecondary education diploma Mechanical, electromechanical or electrical
• Technician or Bachelor's
• Engineering Degree Mechanical, electromechanical or electrical a plus.
• Minimum 2-years experience with quotation and estimation of industrial equipment, preferably in the Municipal sector.
• Specific experience with blower and compressor technologies or in Environmental sector is a plus.
• Valid driver’s license class 5.

Language Proficiency:

• Fluent in French and English preferred, both written and spoken.

Technical Skills:

• Prior experience with enterprise-wide software systems and customer relationship management software.
• Proficiency navigating and using internet-based programs.
• Proficiency in MS Office programs (Excel, Word, Outlook, PowerPoint) and document management systems (SharePoint, OneDrive, Google Drive).
• High level of proficiency with Excel programming.
• High level of proficiency with CAD software, AutoCAD.
• Ability to read General Arrangement drawings, Piping and Instrumentation Diagrams.

Attributes:

• Analytical Skills: Performs intermediate analysis on complex systems, including flow, pressure, load, and power calculations.
• Analytical Thinking – Ability to use thinking and reasoning to solve a problem.
• Conceptual Thinking – Quickly identifies the central or underlying issues in a complex situation. Able to explain such a situation.
• Customer Orientation – Lives the business mission: working to serve our customers and business partners in a trustworthy and reliable manner.
• Talks to customers to find out what they want and how satisfied they are.
• Forward Thinking – Anticipating the implications and consequences of situations and taking appropriate action to be prepared for possible contingencies.
• Influencing Others – The ability to gain others' support for ideas, proposals, projects, and solutions.
• Identifies and proposes solutions that benefit all parties involved in a situation.
• Information Gathering – Identifying information needed to clarify a situation, seeking that information from appropriate sources, and using skillful questioning to draw out the information when others are reluctant to disclose it.
• Seeks the perspective of everyone involved in a situation.
• Negotiation – Works with customers and vendors to ensure acceptable terms in pricing and payment.
• Operates in a way that seeks to achieve mutual benefit for all stakeholders in each transaction.
• Strategic Thinking – Works to establish and articulate a vision for a process, product, or business opportunity.
• Stress Management – Ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.
• Thoroughness – Ensuring work and information are complete and accurate. Sets up procedures to ensure high quality of work.
• Visual Component Knowledge – Has the ability to identify component parts and their applications.
• Visual Product Knowledge – Has the ability to identify company products and knows their general application.

Work Environment

• Professional office environment with a supportive and collaborative team culture.
• The position requires adherence to company safety protocols and collaboration with teams to uphold a safe working environment during on-site engagements.
• Regular interaction with both internal and external stakeholders.

You will thrive here if:

• You have an engineering degree (mechanical or related preferred)
• You enjoy problem solving more than pure design
• You are comfortable in a sales engineering environment
• You are bilingual in English and French
• You can explain technical concepts clearly
• You are strong in Excel
• You understand CAD fundamentals
• OIQ membership is a plus but not required.
• This is not the right fit for someone who only wants R&D or product design. The core of this role is technical support with commercial impact.

Location & Structure

• Vaudreuil-Dorion office
• Onsite during onboarding
• Hybrid flexibility once fully trained
• Small tight knit technical team
• National exposure across Canada

Why Consider It

• Stable industrial sector
• Long term growth potential
• Exposure to complex technical projects
• Hybrid flexibility
• Collaborative team environment
• Leadership that values fit over speed

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